/* =========================================================
   Sayad Najd — Main Stylesheet
   Design tokens + base + components + utilities (RTL-first)
   ========================================================= */

:root {
	--sn-bg:           #0a0a0a;
	--sn-bg-soft:      #0d0d0d;
	--sn-surface:      #111111;
	--sn-surface-2:    #151515;
	--sn-surface-3:    #1c1c1c;
	--sn-surface-4:    #1d1d1d;
	--sn-border:       #27272a;
	--sn-border-soft:  #1f1f23;

	--sn-text:         #ffffff;
	--sn-text-muted:   #a1a1aa;
	--sn-text-dim:     #71717a;

	--sn-gold:         #c8a45d;
	--sn-gold-hover:   #ddb56a;
	--sn-gold-soft:    rgba(200, 164, 93, 0.15);
	--sn-gold-ring:    rgba(200, 164, 93, 0.30);

	--sn-success:      #22c55e;
	--sn-warning:      #f59e0b;
	--sn-danger:       #ef4444;
	--sn-info:         #3b82f6;

	--sn-radius-sm:    12px;
	--sn-radius-md:    16px;
	--sn-radius-lg:    24px;
	--sn-radius-xl:    28px;
	--sn-radius-2xl:   32px;
	--sn-radius-full:  9999px;

	--sn-shadow:       0 10px 30px rgba(0, 0, 0, 0.45);
	--sn-shadow-glow:  0 0 0 1px rgba(200, 164, 93, 0.3);

	--sn-font:         'Cairo', 'Tajawal', system-ui, -apple-system, 'Segoe UI', sans-serif;

	--sn-container:    1280px;
	--sn-gap:          24px;
}

/* ============ Reset ============ */
*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }
body {
	margin: 0;
	padding: 0;
	min-height: 100vh;
	background: var(--sn-bg);
	color: var(--sn-text);
	font-family: var(--sn-font);
	font-size: 16px;
	line-height: 1.6;
	-webkit-font-smoothing: antialiased;
	-moz-osx-font-smoothing: grayscale;
	direction: rtl;
	text-align: right;
}

a {
	color: var(--sn-gold);
	text-decoration: none;
	transition: color .2s ease;
}
a:hover { color: var(--sn-gold-hover); }

img, svg, video { max-width: 100%; height: auto; display: block; }

button, input, select, textarea {
	font-family: inherit;
	font-size: inherit;
	color: inherit;
}

h1, h2, h3, h4, h5, h6 {
	margin: 0 0 .5em;
	font-weight: 900;
	line-height: 1.2;
}

p { margin: 0 0 1em; }

::selection { background: var(--sn-gold); color: #000; }

/* ============ Layout ============ */
.sn-container {
	width: 100%;
	max-width: var(--sn-container);
	margin: 0 auto;
	padding: 0 24px;
}

.sn-section { padding: 64px 0; }
.sn-section--sm { padding: 32px 0; }
.sn-section--lg { padding: 96px 0; }

.sn-stack > * + * { margin-top: var(--sn-gap); }

.sn-grid { display: grid; gap: var(--sn-gap); }
.sn-grid--2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.sn-grid--3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.sn-grid--4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }

@media (max-width: 1024px) {
	.sn-grid--4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
	.sn-grid--3 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 640px) {
	.sn-grid--4,
	.sn-grid--3,
	.sn-grid--2 { grid-template-columns: 1fr; }
}

/* ============ Site Header ============ */
.sn-site-header {
	position: sticky;
	top: 0;
	z-index: 50;
	background: rgba(13, 13, 13, 0.85);
	backdrop-filter: blur(12px);
	-webkit-backdrop-filter: blur(12px);
	border-bottom: 1px solid var(--sn-border);
}

.sn-site-header__inner {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 24px;
	padding: 16px 0;
}

.sn-brand {
	display: inline-flex;
	align-items: center;
	gap: 12px;
}
.sn-brand__name {
	font-size: 1.5rem;
	font-weight: 900;
	color: var(--sn-gold);
	margin: 0;
}
.sn-brand__tag {
	font-size: .8rem;
	color: var(--sn-text-muted);
}
.sn-brand__logo img { max-height: 48px; width: auto; }

.sn-nav {
	display: flex;
	align-items: center;
	gap: 8px;
	list-style: none;
	margin: 0;
	padding: 0;
}
.sn-nav a {
	display: inline-block;
	padding: 10px 16px;
	border-radius: var(--sn-radius-md);
	color: var(--sn-text);
	font-weight: 700;
	transition: background .2s ease, color .2s ease;
}
.sn-nav a:hover,
.sn-nav .current-menu-item > a {
	background: var(--sn-surface-2);
	color: var(--sn-gold);
}

.sn-site-header__actions {
	display: flex;
	gap: 10px;
	align-items: center;
}

.sn-menu-toggle {
	display: none;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	color: var(--sn-text);
	width: 44px;
	height: 44px;
	border-radius: var(--sn-radius-md);
	cursor: pointer;
}

@media (max-width: 900px) {
	.sn-nav { display: none; }
	.sn-menu-toggle { display: inline-flex; align-items: center; justify-content: center; }
	.sn-nav.is-open {
		display: flex;
		flex-direction: column;
		align-items: stretch;
		position: absolute;
		inset-inline-start: 0;
		inset-inline-end: 0;
		top: 100%;
		background: var(--sn-surface);
		border-bottom: 1px solid var(--sn-border);
		padding: 16px;
	}
	.sn-nav.is-open a { display: block; }
}

/* ============ Footer ============ */
.sn-site-footer {
	margin-top: 80px;
	border-top: 1px solid var(--sn-border);
	background: var(--sn-surface);
	color: var(--sn-text-muted);
}
.sn-site-footer__inner {
	display: grid;
	grid-template-columns: 2fr 1fr 1fr;
	gap: 40px;
	padding: 56px 0 32px;
}
@media (max-width: 768px) { .sn-site-footer__inner { grid-template-columns: 1fr; } }
.sn-site-footer__bottom {
	border-top: 1px solid var(--sn-border-soft);
	padding: 20px 0;
	text-align: center;
	font-size: .9rem;
}

/* ============ Buttons ============ */
.sn-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 8px;
	padding: 14px 28px;
	border-radius: var(--sn-radius-lg);
	font-weight: 900;
	font-size: 1rem;
	line-height: 1;
	border: 1px solid transparent;
	cursor: pointer;
	transition: background .2s ease, color .2s ease, transform .15s ease, border-color .2s ease;
	text-decoration: none;
}
.sn-btn:active { transform: translateY(1px); }
.sn-btn--primary {
	background: var(--sn-gold);
	color: #000;
}
.sn-btn--primary:hover { background: var(--sn-gold-hover); color: #000; }
.sn-btn--ghost {
	background: transparent;
	border-color: var(--sn-border);
	color: var(--sn-text);
}
.sn-btn--ghost:hover { border-color: var(--sn-gold); color: var(--sn-gold); }
.sn-btn--danger {
	background: var(--sn-danger);
	color: #fff;
}
.sn-btn--sm { padding: 8px 16px; border-radius: var(--sn-radius-md); font-size: .9rem; }
.sn-btn--block { width: 100%; }
.sn-btn[disabled],
.sn-btn.is-loading {
	opacity: .65;
	cursor: not-allowed;
	pointer-events: none;
}

/* ============ Cards ============ */
.sn-card {
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-2xl);
	padding: 28px;
	transition: border-color .2s ease, transform .2s ease;
}
.sn-card--hover:hover {
	border-color: var(--sn-gold-ring);
	transform: translateY(-2px);
}
.sn-card__title {
	font-size: 1.5rem;
	font-weight: 900;
	margin-bottom: 8px;
}
.sn-card__muted { color: var(--sn-text-muted); }

/* ============ Forms ============ */
.sn-form { display: flex; flex-direction: column; gap: 20px; }
.sn-field { display: flex; flex-direction: column; gap: 8px; }
.sn-field__label {
	font-weight: 700;
	color: var(--sn-text);
	font-size: .95rem;
}
.sn-field__hint { color: var(--sn-text-muted); font-size: .85rem; }
.sn-field__error { color: var(--sn-danger); font-size: .85rem; min-height: 1.1em; }

.sn-input,
.sn-select,
.sn-textarea {
	width: 100%;
	background: var(--sn-bg);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-md);
	padding: 14px 16px;
	color: var(--sn-text);
	font-size: 1rem;
	outline: none;
	transition: border-color .2s ease, box-shadow .2s ease;
}
.sn-textarea { resize: vertical; min-height: 140px; line-height: 1.6; }
.sn-input:focus,
.sn-select:focus,
.sn-textarea:focus {
	border-color: var(--sn-gold);
	box-shadow: 0 0 0 3px var(--sn-gold-soft);
}
.sn-input::placeholder,
.sn-textarea::placeholder { color: var(--sn-text-dim); }

.sn-select {
	appearance: none;
	background-image: linear-gradient(45deg, transparent 50%, var(--sn-text-muted) 50%),
	                  linear-gradient(135deg, var(--sn-text-muted) 50%, transparent 50%);
	background-position: calc(0% + 18px) 50%, calc(0% + 24px) 50%;
	background-size: 6px 6px, 6px 6px;
	background-repeat: no-repeat;
	padding-inline-start: 40px;
}

/* ============ Badges ============ */
.sn-badge {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	padding: 6px 14px;
	border-radius: var(--sn-radius-md);
	font-size: .85rem;
	font-weight: 700;
	background: var(--sn-surface-3);
	border: 1px solid var(--sn-border);
	color: var(--sn-text);
}
.sn-badge--gold {
	background: var(--sn-gold-soft);
	border-color: transparent;
	color: var(--sn-gold);
}
.sn-badge--success { background: rgba(34, 197, 94, .15); color: var(--sn-success); border-color: transparent; }
.sn-badge--warning { background: rgba(245, 158, 11, .15); color: var(--sn-warning); border-color: transparent; }
.sn-badge--danger  { background: rgba(239, 68, 68, .15); color: var(--sn-danger); border-color: transparent; }
.sn-badge--info    { background: rgba(59, 130, 246, .15); color: var(--sn-info); border-color: transparent; }
.sn-badge--muted   { background: var(--sn-surface-3); color: var(--sn-text-muted); }

/* ============ Hero ============ */
.sn-hero {
	position: relative;
	padding: 96px 0 80px;
	text-align: center;
	overflow: hidden;
}
.sn-hero::before {
	content: '';
	position: absolute;
	inset: 0;
	background: radial-gradient(ellipse at 50% 0%, rgba(200, 164, 93, .15), transparent 60%);
	pointer-events: none;
}
.sn-hero__inner { position: relative; z-index: 1; }
.sn-hero__title {
	font-size: clamp(2.5rem, 6vw, 4.5rem);
	color: var(--sn-gold);
	margin-bottom: 16px;
}
.sn-hero__subtitle {
	font-size: clamp(1rem, 2vw, 1.25rem);
	color: var(--sn-text-muted);
	max-width: 640px;
	margin: 0 auto 36px;
}
.sn-hero__actions {
	display: flex;
	gap: 16px;
	justify-content: center;
	flex-wrap: wrap;
}

/* ============ Stat cards ============ */
.sn-stat {
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-xl);
	padding: 28px;
	transition: border-color .2s ease;
}
.sn-stat:hover { border-color: var(--sn-gold-ring); }
.sn-stat__label { color: var(--sn-text-muted); font-size: .9rem; margin-bottom: 16px; }
.sn-stat__value { font-size: 3rem; font-weight: 900; color: var(--sn-gold); line-height: 1; }
.sn-stat__delta { color: var(--sn-text-muted); font-size: .85rem; margin-top: 12px; }
.sn-stat__delta--up { color: var(--sn-success); }
.sn-stat__delta--down { color: var(--sn-danger); }

/* ============ Tables ============ */
.sn-table-wrap {
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-2xl);
	overflow: hidden;
}
.sn-table { width: 100%; border-collapse: collapse; min-width: 900px; }
.sn-table thead { background: var(--sn-surface-3); }
.sn-table th, .sn-table td { padding: 20px; text-align: right; }
.sn-table th { color: var(--sn-text-muted); font-size: .85rem; font-weight: 700; }
.sn-table tbody tr { border-top: 1px solid var(--sn-border); transition: background .15s ease; }
.sn-table tbody tr:hover { background: rgba(255, 255, 255, .02); }
.sn-table__ticket-no { color: var(--sn-gold); font-weight: 800; font-family: ui-monospace, 'SF Mono', Menlo, monospace; }
.sn-table-scroll { overflow-x: auto; }

/* ============ Notice / Alert ============ */
.sn-notice {
	border-radius: var(--sn-radius-lg);
	padding: 16px 20px;
	font-weight: 600;
	border: 1px solid var(--sn-border);
	background: var(--sn-surface-2);
}
.sn-notice--success { background: rgba(34, 197, 94, .1); border-color: rgba(34, 197, 94, .3); color: var(--sn-success); }
.sn-notice--error { background: rgba(239, 68, 68, .1); border-color: rgba(239, 68, 68, .3); color: var(--sn-danger); }
.sn-notice--info { background: rgba(59, 130, 246, .1); border-color: rgba(59, 130, 246, .3); color: var(--sn-info); }

/* ============ Utilities ============ */
.sn-text-center { text-align: center; }
.sn-text-muted { color: var(--sn-text-muted); }
.sn-text-gold { color: var(--sn-gold); }
.sn-mb-0 { margin-bottom: 0 !important; }
.sn-mt-4 { margin-top: 32px; }
.sn-mt-8 { margin-top: 64px; }
.sn-flex { display: flex; }
.sn-flex--center { display: flex; align-items: center; justify-content: center; }
.sn-flex--between { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.sn-gap-2 { gap: 8px; }
.sn-gap-3 { gap: 12px; }
.sn-gap-4 { gap: 16px; }
.sn-hidden { display: none !important; }
.sn-loader {
	display: inline-block;
	width: 16px; height: 16px;
	border: 2px solid currentColor;
	border-right-color: transparent;
	border-radius: 50%;
	animation: sn-spin .7s linear infinite;
}
@keyframes sn-spin { to { transform: rotate(360deg); } }

/* ============ Animations ============ */
@keyframes sn-fadeIn { from { opacity: 0; } to { opacity: 1; } }
@keyframes sn-fadeUp {
	from { opacity: 0; transform: translateY(16px); }
	to   { opacity: 1; transform: translateY(0); }
}
@keyframes sn-fadeDown {
	from { opacity: 0; transform: translateY(-16px); }
	to   { opacity: 1; transform: translateY(0); }
}
@keyframes sn-scaleIn {
	from { opacity: 0; transform: scale(.95); }
	to   { opacity: 1; transform: scale(1); }
}
@keyframes sn-pulse {
	0%, 100% { box-shadow: 0 0 0 0 var(--sn-gold-ring); }
	50%      { box-shadow: 0 0 0 8px transparent; }
}
@keyframes sn-shimmer {
	0%   { background-position: -468px 0; }
	100% { background-position: 468px 0; }
}
@keyframes sn-bounceSoft {
	0%, 100% { transform: translateY(0); }
	50%      { transform: translateY(-4px); }
}

.sn-animate-in        { animation: sn-fadeUp .6s ease both; }
.sn-animate-in--fast  { animation: sn-fadeUp .35s ease both; }
.sn-animate-fade      { animation: sn-fadeIn .5s ease both; }
.sn-animate-scale     { animation: sn-scaleIn .4s cubic-bezier(.16,1,.3,1) both; }
.sn-animate-down      { animation: sn-fadeDown .5s ease both; }

/* Stagger helpers — apply via inline style="--i:N" */
.sn-stagger > * { animation: sn-fadeUp .55s ease both; animation-delay: calc(var(--i, 0) * 80ms); }
.sn-stagger > *:nth-child(1) { --i: 1; }
.sn-stagger > *:nth-child(2) { --i: 2; }
.sn-stagger > *:nth-child(3) { --i: 3; }
.sn-stagger > *:nth-child(4) { --i: 4; }
.sn-stagger > *:nth-child(5) { --i: 5; }
.sn-stagger > *:nth-child(6) { --i: 6; }
.sn-stagger > *:nth-child(7) { --i: 7; }
.sn-stagger > *:nth-child(8) { --i: 8; }

.sn-card,
.sn-btn,
.sn-stat,
.sn-badge {
	transition-property: transform, background, color, border-color, box-shadow, opacity;
	transition-duration: .22s;
	transition-timing-function: cubic-bezier(.16, 1, .3, 1);
}
.sn-btn--primary:hover { transform: translateY(-1px); box-shadow: 0 6px 24px rgba(200,164,93,.25); }
.sn-btn--ghost:hover   { transform: translateY(-1px); }

.sn-hero__title {
	background: linear-gradient(90deg, var(--sn-gold) 0%, #f3d68b 50%, var(--sn-gold) 100%);
	background-size: 200% auto;
	-webkit-background-clip: text;
	background-clip: text;
	color: transparent;
	animation: sn-shimmer 6s linear infinite;
}

.sn-skeleton {
	background: linear-gradient(90deg, var(--sn-surface-2) 8%, var(--sn-surface-3) 18%, var(--sn-surface-2) 33%);
	background-size: 800px 100px;
	animation: sn-shimmer 1.6s linear infinite;
	border-radius: var(--sn-radius-md);
	min-height: 16px;
}

@media (prefers-reduced-motion: reduce) {
	*, *::before, *::after {
		animation-duration: 0.001ms !important;
		animation-iteration-count: 1 !important;
		transition-duration: 0.001ms !important;
		scroll-behavior: auto !important;
	}
}

/* ============ Brand identity bits ============ */
.sn-brand-mark {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 48px;
	height: 48px;
	border-radius: var(--sn-radius-md);
	background: linear-gradient(135deg, var(--sn-gold) 0%, #8e6f3a 100%);
	color: #0a0a0a;
	box-shadow: 0 6px 18px rgba(200,164,93,.25);
	flex-shrink: 0;
}
.sn-brand-mark svg { width: 28px; height: 28px; }

.sn-bgfx {
	position: relative;
	overflow: hidden;
	isolation: isolate;
}
.sn-bgfx::before {
	content: '';
	position: absolute;
	inset: -2px;
	background:
		radial-gradient(800px 400px at 80% -100px, rgba(200,164,93,.10), transparent 60%),
		radial-gradient(600px 300px at 0% 100%, rgba(200,164,93,.06), transparent 60%);
	z-index: -1;
	pointer-events: none;
}

/* Toast */
.sn-toast-wrap {
	position: fixed;
	bottom: 24px;
	inset-inline-start: 24px;
	z-index: 9999;
	display: flex;
	flex-direction: column;
	gap: 8px;
	pointer-events: none;
}
.sn-toast {
	pointer-events: auto;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-lg);
	padding: 14px 20px;
	color: var(--sn-text);
	box-shadow: var(--sn-shadow);
	animation: sn-fadeUp .35s ease both;
	max-width: 360px;
}
.sn-toast--success { border-color: rgba(34, 197, 94, .35); }
.sn-toast--error   { border-color: rgba(239, 68, 68, .35); }

/* Rating stars */
.sn-rating-star {
	background: transparent;
	border: 0;
	cursor: pointer;
	color: var(--sn-text-dim);
	font-size: 2rem;
	padding: 4px;
	transition: transform .15s ease, color .15s ease;
}
.sn-rating-star:hover { transform: scale(1.15); color: var(--sn-gold-hover); }
.sn-rating-star.is-active { color: var(--sn-gold); }

/* Quick chip group */
.sn-chip-group { display: flex; flex-wrap: wrap; gap: 8px; }
.sn-chip {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	padding: 8px 14px;
	border-radius: var(--sn-radius-full);
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	color: var(--sn-text-muted);
	font-size: .85rem;
	font-weight: 700;
	cursor: pointer;
	transition: background .2s ease, color .2s ease, border-color .2s ease;
}
.sn-chip:hover { color: var(--sn-text); border-color: var(--sn-gold-ring); }
.sn-chip.is-active { background: var(--sn-gold); color: #000; border-color: var(--sn-gold); }

/* Copy button */
.sn-copy {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	background: var(--sn-surface-3);
	border: 1px solid var(--sn-border);
	color: var(--sn-text-muted);
	padding: 6px 10px;
	border-radius: var(--sn-radius-sm);
	font-size: .8rem;
	cursor: pointer;
}
.sn-copy:hover { color: var(--sn-gold); border-color: var(--sn-gold-ring); }

/* Skip link */
.sn-skip-link {
	position: absolute;
	inset-inline-start: -9999px;
	top: 0;
	background: var(--sn-gold);
	color: #000;
	padding: 12px 20px;
	z-index: 100000;
	font-weight: 800;
}
.sn-skip-link:focus { inset-inline-start: 8px; top: 8px; outline: none; }

/* Mobile bottom nav (dashboard) */
.sn-mobile-nav {
	display: none;
	position: fixed;
	bottom: 12px;
	inset-inline-start: 12px;
	inset-inline-end: 12px;
	background: var(--sn-surface);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-xl);
	z-index: 60;
	box-shadow: var(--sn-shadow);
	overflow: hidden;
}
.sn-mobile-nav__inner { display: grid; grid-template-columns: repeat(4, 1fr); }
.sn-mobile-nav a {
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 4px;
	padding: 10px 4px;
	color: var(--sn-text-muted);
	font-size: .72rem;
	font-weight: 700;
}
.sn-mobile-nav a.is-active { color: var(--sn-gold); }
@media (max-width: 1024px) { .sn-show-mobile-nav .sn-mobile-nav { display: block; } body.sn-show-mobile-nav { padding-bottom: 100px; } }

/* ============ Hero counters ============ */
.sn-hero__counters {
	display: flex;
	justify-content: center;
	gap: 48px;
	margin-top: 48px;
	flex-wrap: wrap;
}
.sn-counter {
	text-align: center;
	min-width: 100px;
}
.sn-counter__value {
	display: block;
	font-size: clamp(1.8rem, 4vw, 2.5rem);
	font-weight: 900;
	color: var(--sn-gold);
	line-height: 1;
}
.sn-counter__value small { font-size: 1rem; color: var(--sn-text-muted); }
.sn-counter__label {
	display: block;
	margin-top: 6px;
	color: var(--sn-text-muted);
	font-size: .85rem;
}

/* ============ Eyebrow label ============ */
.sn-eyebrow {
	display: inline-block;
	font-size: .8rem;
	font-weight: 800;
	color: var(--sn-gold);
	letter-spacing: .15em;
	text-transform: uppercase;
	padding: 6px 14px;
	border: 1px solid var(--sn-gold-ring);
	border-radius: var(--sn-radius-full);
	background: var(--sn-gold-soft);
}

/* ============ Ticket-type cards (premium redesign) ============ */
.sn-type-grid {
	display: grid;
	grid-template-columns: repeat(3, minmax(0, 1fr));
	gap: 20px;
}
@media (max-width: 980px)  { .sn-type-grid { grid-template-columns: 1fr 1fr; } }
@media (max-width: 640px)  { .sn-type-grid { grid-template-columns: 1fr; } }

.sn-tc {
	position: relative;
	display: flex;
	flex-direction: column;
	gap: 18px;
	padding: 24px;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-xl);
	text-decoration: none;
	color: inherit;
	overflow: hidden;
	isolation: isolate;
	transition: transform .25s cubic-bezier(.16,1,.3,1), border-color .25s ease, background .25s ease;
}
.sn-tc::before {
	content: '';
	position: absolute;
	inset: 0;
	background: radial-gradient(circle at 100% 0%, rgba(200,164,93,.10), transparent 50%);
	opacity: 0;
	transition: opacity .35s ease;
	pointer-events: none;
	z-index: -1;
}
.sn-tc:hover {
	transform: translateY(-4px);
	border-color: var(--sn-gold);
	background: linear-gradient(180deg, rgba(200,164,93,.04) 0%, var(--sn-surface-2) 50%);
}
.sn-tc:hover::before { opacity: 1; }

.sn-tc__head {
	display: flex;
	align-items: center;
	justify-content: space-between;
}
.sn-tc__index {
	font-size: .75rem;
	font-weight: 900;
	font-family: ui-monospace, Menlo, monospace;
	color: var(--sn-text-dim);
	letter-spacing: .15em;
	padding: 4px 10px;
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-sm);
}
.sn-tc:hover .sn-tc__index {
	color: var(--sn-gold);
	border-color: var(--sn-gold-ring);
}

.sn-tc__icon {
	flex: 0 0 auto;
	width: 48px;
	height: 48px;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	background: var(--sn-gold-soft);
	color: var(--sn-gold);
	border-radius: var(--sn-radius-md);
	transition: background .25s ease, color .25s ease, transform .25s ease;
}
.sn-tc__icon svg {
	width: 26px !important;
	height: 26px !important;
	display: block;
}
.sn-tc:hover .sn-tc__icon {
	background: var(--sn-gold);
	color: #000;
	transform: rotate(-6deg) scale(1.05);
}

.sn-tc__body { display: flex; flex-direction: column; gap: 10px; flex: 1; }
.sn-tc__tag {
	display: inline-flex;
	align-self: flex-start;
	font-size: .72rem;
	font-weight: 800;
	color: var(--sn-gold);
	background: var(--sn-gold-soft);
	padding: 3px 10px;
	border-radius: var(--sn-radius-full);
	letter-spacing: .03em;
}
.sn-tc__title {
	font-size: 1.6rem;
	font-weight: 900;
	margin: 0;
	letter-spacing: -.01em;
}
.sn-tc__desc {
	color: var(--sn-text-muted);
	margin: 0;
	line-height: 1.7;
	font-size: .92rem;
}

.sn-tc__features {
	list-style: none;
	margin: 4px 0 0;
	padding: 0;
	display: flex;
	flex-direction: column;
	gap: 6px;
}
.sn-tc__features li {
	display: flex;
	align-items: center;
	gap: 8px;
	color: var(--sn-text-muted);
	font-size: .85rem;
}
.sn-tc__features li > span {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 18px;
	height: 18px;
	border-radius: 50%;
	background: var(--sn-gold-soft);
	color: var(--sn-gold);
	font-size: .7rem;
	font-weight: 900;
	flex-shrink: 0;
}

.sn-tc__foot {
	display: flex;
	align-items: center;
	justify-content: space-between;
	padding-top: 16px;
	border-top: 1px solid var(--sn-border-soft);
	gap: 12px;
}
.sn-tc__sla {
	display: flex;
	flex-direction: column;
	line-height: 1.1;
}
.sn-tc__sla-value {
	font-size: 1rem;
	font-weight: 900;
	color: var(--sn-gold);
}
.sn-tc__sla-label {
	font-size: .7rem;
	color: var(--sn-text-muted);
	margin-top: 2px;
}
.sn-tc__cta {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	color: var(--sn-text);
	font-weight: 800;
	font-size: .9rem;
	transition: gap .2s ease, color .2s ease;
}
.sn-tc__cta svg { transition: transform .2s ease; }
.sn-tc:hover .sn-tc__cta { color: var(--sn-gold); gap: 12px; }
.sn-tc:hover .sn-tc__cta svg { transform: scaleX(-1) translateX(2px); }

/* Trust band */
.sn-trust {
	display: flex;
	flex-direction: column;
	align-items: flex-start;
	gap: 8px;
	padding: 22px;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-lg);
	transition: border-color .2s ease, transform .2s ease;
}
.sn-trust:hover { border-color: var(--sn-gold-ring); transform: translateY(-2px); }
.sn-trust__icon { font-size: 1.6rem; }
.sn-trust h4 { font-size: 1rem; }
.sn-trust p { font-size: .85rem; }

/* ============ Steps ============ */
.sn-step {
	padding: 24px;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-xl);
	position: relative;
}
.sn-step__num {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 48px;
	height: 48px;
	border-radius: 50%;
	background: var(--sn-gold);
	color: #000;
	font-size: 1.4rem;
	font-weight: 900;
	margin-bottom: 16px;
}
.sn-step h4 { font-size: 1.1rem; margin: 0 0 8px; }
.sn-step p { margin: 0; }

/* ============ Customer dashboard chips ============ */
.sn-tabs {
	display: flex;
	gap: 8px;
	flex-wrap: wrap;
	margin-bottom: 24px;
}
.sn-tab {
	display: inline-flex;
	align-items: center;
	gap: 8px;
	padding: 10px 18px;
	border-radius: var(--sn-radius-full);
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	color: var(--sn-text-muted);
	font-weight: 700;
	font-size: .9rem;
	text-decoration: none;
	transition: all .2s ease;
}
.sn-tab:hover { color: var(--sn-text); border-color: var(--sn-gold-ring); }
.sn-tab.is-active {
	background: var(--sn-gold);
	color: #000;
	border-color: var(--sn-gold);
}
.sn-tab__count {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	min-width: 22px;
	height: 22px;
	padding: 0 7px;
	border-radius: var(--sn-radius-full);
	background: rgba(255,255,255,.08);
	font-size: .75rem;
}
.sn-tab.is-active .sn-tab__count { background: rgba(0,0,0,.15); }

/* ============ OTP input ============ */
.sn-otp-input {
	text-align: center;
	letter-spacing: .5em;
	font-size: 1.6rem;
	font-weight: 900;
	font-family: ui-monospace, 'SF Mono', Menlo, monospace;
}

/* ============ Reply state badge ============ */
.sn-state {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	padding: 4px 10px;
	border-radius: var(--sn-radius-full);
	font-size: .75rem;
	font-weight: 700;
	border: 1px solid var(--sn-border);
	background: var(--sn-bg-soft);
	color: var(--sn-text-muted);
}
.sn-state__icon { font-family: ui-monospace, Menlo, monospace; font-size: .85rem; }
.sn-state--pending { background: rgba(245,158,11,.12); color: var(--sn-warning); border-color: transparent; }
.sn-state--replied { background: rgba(34,197,94,.12); color: var(--sn-success); border-color: transparent; }
.sn-state--closing { background: rgba(239,68,68,.12); color: var(--sn-danger); border-color: transparent; }

.sn-message__footer {
	margin-top: 10px;
	display: flex;
	justify-content: flex-end;
}

/* ============ Attachments ============ */
.sn-attachments {
	display: grid;
	grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
	gap: 10px;
	margin-top: 14px;
}
.sn-att {
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 6px;
	padding: 10px;
	background: var(--sn-surface-3);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-md);
	color: var(--sn-text-muted);
	font-size: .8rem;
	text-decoration: none;
	transition: border-color .2s ease, transform .15s ease;
	overflow: hidden;
}
.sn-att:hover { border-color: var(--sn-gold-ring); transform: translateY(-2px); color: var(--sn-text); }
.sn-att img {
	width: 100%;
	height: 90px;
	object-fit: cover;
	border-radius: var(--sn-radius-sm);
}
.sn-att__icon { font-size: 2rem; }
.sn-att__name {
	width: 100%;
	text-align: center;
	white-space: nowrap;
	overflow: hidden;
	text-overflow: ellipsis;
}

/* ============ File drop zone ============ */
.sn-file-drop {
	position: relative;
	border: 2px dashed var(--sn-border);
	border-radius: var(--sn-radius-lg);
	background: var(--sn-bg-soft);
	padding: 24px;
	cursor: pointer;
	transition: border-color .2s ease, background .2s ease;
}
.sn-file-drop:hover,
.sn-file-drop.is-drag {
	border-color: var(--sn-gold);
	background: rgba(200,164,93,.05);
}
.sn-file-drop .sn-file-input {
	position: absolute;
	inset: 0;
	opacity: 0;
	cursor: pointer;
	z-index: 1;
}
.sn-file-drop__body {
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 6px;
	color: var(--sn-text-muted);
	text-align: center;
}
.sn-file-drop__icon { font-size: 2rem; }
.sn-file-list {
	display: flex;
	flex-direction: column;
	gap: 6px;
	margin-top: 14px;
}
.sn-file-list__item {
	display: flex;
	align-items: center;
	gap: 10px;
	padding: 10px 12px;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-md);
	font-size: .85rem;
}
.sn-file-list__name { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sn-file-list__size { color: var(--sn-text-muted); font-size: .8rem; }

/* ============ Modal ============ */
.sn-modal {
	position: fixed;
	inset: 0;
	z-index: 200;
	display: flex;
	align-items: center;
	justify-content: center;
	padding: 16px;
}
.sn-modal__backdrop {
	position: absolute;
	inset: 0;
	background: rgba(0,0,0,.7);
	backdrop-filter: blur(6px);
}
.sn-modal__panel {
	position: relative;
	background: var(--sn-surface-2);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-2xl);
	padding: 28px;
	max-width: 500px;
	width: 100%;
	box-shadow: var(--sn-shadow);
}

/* ============ Smart per-type fields (in form) ============ */
.sn-smart-fields {
	background: linear-gradient(180deg, rgba(200,164,93,.06), transparent);
	border: 1px solid var(--sn-gold-ring);
	border-radius: var(--sn-radius-lg);
	padding: 20px;
	display: flex;
	flex-direction: column;
	gap: 16px;
	animation: sn-fadeUp .4s ease both;
}
.sn-smart-fields[hidden] { display: none !important; }
.sn-smart-fields__title {
	font-weight: 900;
	color: var(--sn-gold);
	font-size: 1rem;
	display: flex;
	align-items: center;
	gap: 8px;
}

/* ============ Smart fields display (in ticket detail) ============ */
.sn-smart-display {
	display: grid;
	grid-template-columns: repeat(2, minmax(0, 1fr));
	gap: 10px;
	margin-top: 16px;
	padding: 16px;
	background: var(--sn-bg-soft);
	border: 1px dashed var(--sn-gold-ring);
	border-radius: var(--sn-radius-lg);
}
@media (max-width: 640px) { .sn-smart-display { grid-template-columns: 1fr; } }
.sn-smart-display__row {
	display: flex;
	flex-direction: column;
	gap: 2px;
}
.sn-smart-display__label {
	color: var(--sn-text-muted);
	font-size: .75rem;
	text-transform: uppercase;
	letter-spacing: .05em;
}
.sn-smart-display__value {
	color: var(--sn-text);
	font-weight: 800;
	font-size: .95rem;
}

/* ============ SLA badge ============ */
.sn-sla {
	display: inline-flex;
	align-items: center;
	gap: 8px;
	padding: 6px 14px;
	border-radius: var(--sn-radius-full);
	font-size: .8rem;
	font-weight: 700;
	border: 1px solid var(--sn-border);
	background: var(--sn-bg-soft);
}
.sn-sla__dot {
	width: 8px; height: 8px; border-radius: 50%;
	background: currentColor;
	box-shadow: 0 0 0 0 currentColor;
	animation: sn-pulse 2s ease-in-out infinite;
}
.sn-sla--ok        { color: var(--sn-success); background: rgba(34,197,94,.12);  border-color: transparent; }
.sn-sla--warning   { color: var(--sn-warning); background: rgba(245,158,11,.15); border-color: transparent; }
.sn-sla--urgent    { color: var(--sn-danger);  background: rgba(239,68,68,.18);  border-color: transparent; }
.sn-sla--breached  { color: #fff;              background: var(--sn-danger);     border-color: transparent; }
.sn-sla--done      { color: var(--sn-text-muted); background: var(--sn-surface-3); border-color: transparent; }
.sn-sla--muted     { color: var(--sn-text-muted); }
.sn-sla--breached .sn-sla__dot { animation: sn-bounceSoft 1s ease-in-out infinite; }

/* ============ Internal staff notes ============ */
.sn-message--internal {
	background: rgba(245, 158, 11, .07);
	border-color: rgba(245, 158, 11, .25);
	position: relative;
}
.sn-message--internal::before {
	content: '🔒 ' attr(data-label);
	position: absolute;
	top: -10px;
	inset-inline-start: 16px;
	background: var(--sn-warning);
	color: #000;
	font-size: .7rem;
	font-weight: 800;
	padding: 2px 10px;
	border-radius: var(--sn-radius-full);
	letter-spacing: .03em;
}

/* ============ Activity timeline ============ */
.sn-activity-log {
	list-style: none;
	margin: 0;
	padding: 0;
	position: relative;
}
.sn-activity-log::before {
	content: '';
	position: absolute;
	top: 8px;
	bottom: 8px;
	inset-inline-end: 19px;
	width: 2px;
	background: var(--sn-border);
}
.sn-log-item {
	display: flex;
	gap: 16px;
	padding: 10px 0;
	position: relative;
}
.sn-log-item__icon {
	width: 40px; height: 40px;
	border-radius: 50%;
	background: var(--sn-surface-3);
	border: 2px solid var(--sn-bg);
	display: inline-flex;
	align-items: center;
	justify-content: center;
	font-size: 1.05rem;
	flex-shrink: 0;
	position: relative;
	z-index: 1;
}
.sn-log-item__body { flex: 1; }
.sn-log-item__title { margin: 0; font-weight: 700; font-size: .95rem; }
.sn-log-item__meta { color: var(--sn-text-muted); font-size: .8rem; margin-top: 2px; }

/* ============ Reply templates dropdown ============ */
.sn-templates-trigger {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	font-size: .85rem;
	font-weight: 700;
	color: var(--sn-gold);
	background: var(--sn-gold-soft);
	border: 1px dashed var(--sn-gold-ring);
	padding: 6px 12px;
	border-radius: var(--sn-radius-md);
	cursor: pointer;
}
.sn-templates-trigger:hover { background: rgba(200,164,93,.2); }
.sn-templates-list {
	margin-top: 8px;
	background: var(--sn-bg-soft);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-md);
	overflow: hidden;
}
.sn-templates-list button {
	display: block;
	width: 100%;
	text-align: start;
	background: transparent;
	border: 0;
	color: var(--sn-text);
	padding: 10px 14px;
	cursor: pointer;
	font-size: .9rem;
	border-bottom: 1px solid var(--sn-border-soft);
}
.sn-templates-list button:last-child { border-bottom: 0; }
.sn-templates-list button:hover { background: var(--sn-surface-3); color: var(--sn-gold); }

/* ============ Notification opt-in chip ============ */
.sn-notif-chip {
	position: fixed;
	bottom: 24px;
	inset-inline-end: 24px;
	z-index: 200;
	display: inline-flex;
	align-items: center;
	gap: 8px;
	background: var(--sn-gold);
	color: #000;
	padding: 12px 18px;
	border-radius: var(--sn-radius-full);
	border: 0;
	font-weight: 800;
	cursor: pointer;
	box-shadow: 0 10px 30px rgba(0,0,0,.5);
	animation: sn-bounceSoft 2s ease-in-out infinite;
}
.sn-notif-chip:hover { background: var(--sn-gold-hover); }

/* ============ Keyboard hint floating button ============ */
.sn-kb-hint {
	position: fixed;
	bottom: 24px;
	inset-inline-start: 24px;
	z-index: 60;
	background: var(--sn-surface-2);
	color: var(--sn-text-muted);
	border: 1px solid var(--sn-border);
	border-radius: var(--sn-radius-full);
	padding: 10px 16px;
	cursor: pointer;
	font-size: .85rem;
	display: inline-flex;
	align-items: center;
	gap: 6px;
	transition: background .2s ease, color .2s ease;
}
.sn-kb-hint:hover { background: var(--sn-gold); color: #000; }
.sn-kb-hint span {
	display: inline-block;
	background: var(--sn-bg);
	color: var(--sn-gold);
	font-family: monospace;
	font-weight: 800;
	padding: 2px 8px;
	border-radius: 6px;
}
@media (max-width: 1024px) { .sn-kb-hint { display: none; } }

/* ============ Confetti success card glow ============ */
@keyframes sn-celebrate {
	0%, 100% { box-shadow: 0 0 0 0 rgba(200,164,93,.4); }
	50%      { box-shadow: 0 0 0 12px transparent; }
}

/* ============ Print — branded A4 ticket layout ============ */
@media print {
	@page { size: A4; margin: 1.5cm; }

	html, body {
		background: #fff !important;
		color: #000 !important;
		font-size: 11pt;
	}
	body * { visibility: hidden !important; }
	.sn-app, .sn-main, .sn-main * { visibility: visible !important; }

	.sn-site-header, .sn-site-footer,
	.sn-sidebar, .sn-topbar, .sn-mobile-nav,
	.sn-notif-chip, .sn-kb-hint, .sn-toast-wrap,
	#sn-close-modal, #sn-kb-help,
	.sn-btn, .sn-templates-trigger, .sn-templates-list,
	#sn-reply-form, #sn-internal-note-form,
	.sn-message--internal {
		display: none !important;
	}

	.sn-app { display: block; }
	.sn-main { position: absolute; top: 0; inset-inline-start: 0; width: 100%; padding: 0; }
	.sn-content { padding: 0; gap: 16px; display: block !important; }
	.sn-content > * { page-break-inside: avoid; margin-bottom: 16px; }

	.sn-card, .sn-stat, .sn-message, .sn-chart-card {
		border: 1px solid #ddd !important;
		background: #fff !important;
		color: #000 !important;
		box-shadow: none !important;
		border-radius: 12px !important;
		padding: 16px !important;
	}

	.sn-text-gold, .sn-table__ticket-no { color: #8a6919 !important; }
	.sn-badge { border: 1px solid #ccc !important; background: #fff !important; color: #000 !important; }
	.sn-sla { border: 1px solid #ccc !important; background: #fff !important; color: #000 !important; }
	.sn-message__body { color: #000 !important; }

	a { color: #000 !important; text-decoration: none !important; }
	.sn-ticket-detail { display: block !important; }
	.sn-ticket-detail .sn-stack { display: block; }

	.sn-main::before {
		content: '— صياد نجد · نظام الدعم الفني —';
		display: block;
		text-align: center;
		font-size: 10pt;
		color: #8a6919;
		font-weight: 800;
		margin-bottom: 16px;
		border-bottom: 2px solid #c8a45d;
		padding-bottom: 8px;
		visibility: visible !important;
	}
	.sn-main::after {
		content: 'مستند مطبوع من نظام صياد نجد · ' attr(data-sn-ticket-id);
		display: block;
		text-align: center;
		font-size: 9pt;
		color: #666;
		margin-top: 24px;
		padding-top: 8px;
		border-top: 1px solid #ddd;
		visibility: visible !important;
	}
}